How to Use the Service Orders Feature

Keel isn't just for product shops. Service businesses — laundries, salons, barbershops, automotive repair, photography studios, and cleaning services — have a dedicated set of tools.

Setting Up Services

On the Services page, define what you offer. Each service can have a name, category, price, and optional variants. For laundries, set weight-based pricing. For salons, list each treatment with its duration and price.

Creating Orders

When a customer walks in, create an order on the Orders page. Add the customer's name and phone number, select the services they need, add notes (e.g., 'add starch' for laundry), and set the total.

Tracking Order Status

Orders move through statuses: Pending → In Progress → Ready → Completed. Use the Queue page to see all active orders at a glance. Drag or click to update status as work progresses.

Customer Profiles

Returning customers are automatically recognised by their phone number. View their order history, total spent, and notes from previous visits. Great for personalised service.