Keel is a business management tool. Each shop using Keel is the business, and their customers are the people who interact with them.
You can delete your own data yourself, without contacting us.
The fastest route, and it removes the customer's phone number and every message in the thread. Open Keel → Inbox, select the conversation, and delete it. The conversation row and all its messages are removed immediately. This does not affect the rest of your shop.
Settings → Integrations → WhatsApp sets a retention window for every conversation. The default is 90 days, after which messages are deleted automatically each night. Shorten it, or set it to keep messages only as long as you need them. The setting applies to messages received from then on.
Settings → Integrations → WhatsApp → Disconnect stops Keel receiving new messages and clears the connection. Conversations already stored are governed by the retention window above.
Settings → Data tab lets you export everything Keel holds, including your WhatsApp conversations. Settings → Danger Zone → Delete Shop permanently deletes your shop, its products, sales, customers, service orders and all stored WhatsApp messages. Deletion completes within 30 days.
A shop on Keel holds your phone number and the messages you sent them, so that shop controls that conversation. The quickest fix is to ask the shop to delete the conversation from their Keel inbox.
If the shop is unable or unwilling, email us and we will pass your request to them so they can remove your messages.
To make the request, email support@framestudio.co.ke with the phone number you messaged from and the name of the shop. Include the words "data deletion request" in the subject.
Deleting a conversation or your account takes effect immediately. Backup copies are removed within 30 days. Nothing in this process requires you to contact a shop, except if you are a customer rather than the shop owner.
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