Meet the Keel Assistant: Your 24/7 Business Guru

Every shop owner has questions: How do I price this? What do I do about slow-moving stock? Should I restock that fast mover right now? The Keel Assistant is here to answer them — in plain language, whenever you ask.

What It Is

The Assistant is a floating chat button that lives in your dashboard. Open it and ask a question in plain English — Swahili works too. It answers from two sources: the Keel help docs (so the guidance is always up to date with your business type) and, when relevant, your own shop data. It isn't a generic chatbot guessing in the dark.

The More You Tell It, the Better It Answers

Keel knows whether you run a product shop or a service business — a salon, a laundry, a repair shop. The Assistant scopes its answers to your business type automatically. Ask 'how should I price my services?' and you'll get service-pricing guidance, not a product-pricing essay.

Built on Your Docs, Not on Guesswork

Before answering, the Assistant finds the most relevant help articles for your question and grounds its reply in them. That means the advice stays consistent with what you'd find in the help centre — and it cites the docs so you can read deeper if you want.

Honest Feedback Loop

After each answer, give a quick thumbs up or down. If something isn't helpful, tell it why. Your feedback teaches us which answers miss the mark so we can keep improving the guidance for every shop owner.

When to Use It

Use the Assistant for quick how-tos ('How do I log a sale?'), for advice ('What's a good low stock threshold?'), or for ideas ('What should I post on social media this week?'). For hard numbers, your Reports and Overview pages remain the source of truth — the Assistant points you there.

The Keel Assistant is included with your plan. Look for the chat bubble in the corner of your dashboard and ask away — it's like having a business partner who never sleeps.