This guide is written for service businesses. Your business runs in product mode — browse the guides for your business type.

Service Businesses

Creating a service order

Write a digital order for any customer in under a minute.

Writing an order

  1. 1Open Orders from the sidebar and click New Order.
  2. 2Add the customer — type their name or pick them from your customer list. Their phone number is optional but helps re-orders.
  3. 3Select the services they need; quantities and line totals add themselves.
  4. 4Add notes for specifics, e.g. 'gentle cycle' or 'waiting for part'.
  5. 5Set the total (auto-filled) and save.

Returning customers

Enter the same phone number as a previous order and Keel recognises the customer automatically. Their past orders and total spent show on their profile.

Scheduling with Google Calendar

On the order form you can pick a date and time and toggle sync to Google Calendar (Pro plan). Keel creates an appointment on your calendar and updates it if the order changes.

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