This guide is written for service businesses. Your business runs in product mode — browse the guides for your business type.

Service Businesses

Order queue & statuses

Track every order from ticket to completion and never lose a customer's job.

How statuses work

Every order moves through a fixed flow: Pending → In Progress → Ready → Completed. You can also mark one Cancelled. Move an order to the next status from the Orders page or from its details.

Working the queue

The Orders page is your live queue. Filter by status to only see what's ready for pickup, what's still being worked on, and what's pending. Counts beside each status tell you the size of each pile at a glance.

Finding an order

Search orders by customer name. Open any order to see the full details, items, notes, and print a receipt when the customer collects.

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