Troubleshooting
Account locked or subscription expired
What the lockout screen means and how to get back in.
Subscription expired
When your free trial or paid subscription runs out, Keel shows a lockout screen instead of your dashboard. Your data is safe — nothing is deleted.
Click Check Subscription Status to refresh, or renew from Settings → Billing (or the renew button on the lockout screen) with Basic or Pro via Paystack. Each payment extends your subscription by 30 days.
Account locked
If your account has been locked by the Keel team (for example, due to a policy issue), the lockout screen says 'Account locked — Contact support' and shows no renewal option. Message us on WhatsApp and we'll sort it out.
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